![]() ![]() ![]() You can fix this by updating your payment information online or by contacting a Member Services representative. There is a mismatch between the credit card details you entered and the details that appear on your credit card.Your credit card had insufficient funds at the time we processed your payment.Your bank suspended or replaced your credit card.There are a number of reasons why this unfortunate event may have happened to you: Your next bill will include the past due month along with the amount due for your current billing cycle. If you swear you made the payment, there could be another reason - either the credit card on your account is expired or we somehow have different information than what’s on your card. We’ll also let you know through emails and letters that your account is past due. If this happens, we’ll let you know through a notification window that'll display as soon as you sign on to AOL, CompuServe or Netscape Connect. If your account status is Past Due, unfortunately, you missed a payment to your account. We don’t refund these charges, so check with your phone company to make sure your selected access numbers are local. ![]() If you connect to AOL using a long-distance number or AOLnet 800 number, you’ll see these surcharges in addition to your monthly subscription fee. Communication surcharges - We answer to a higher calling - the phone company.Your billing statement provides a detailed breakdown of the subscription fee, including benefits, required government taxes, and any additional fees. Premium Services - We list each Premium Service as a separate item on your bill.These charges accrue by the minute at a rate of up to $2.99 per hour, so if it’s larger than normal, it means you probably used more dial-up minutes than included in your monthly plan. Dial-Up - These are charges for members with limited dial-up access who used more dial-up minutes than included in the monthly plan.Private areas online - Some organizations, such as AARP, keep certain areas of their websites private and charge a membership fee to use these special features.AOL for Broadband - The charge for your monthly AOL subscription if you have cable or DSL connectivity.Here's an explanation of the different charges you might see on your AOL bill: Power of Attorney to assume ownership of an AOL account Visit our help article to change or cancel your AOL plan. If you cancel in the middle of your billing cycle, you’ll have access to the service until the end of the cycle because payments are made a month in advance.If you subscribe to any AOL Premium Service, you must cancel your subscriptions to those services before canceling your AOL account.AOL reserves the right to charge and collect any taxes/fees, surcharges or costs incurred before your cancellation takes effect.You must cancel your billing and convert to a free AOL account in order to cancel your paid account.Some important things to keep in mind before canceling: You must cancel all AOL services in order to stop billing. You can always change your plan to a different subscription or to a free AOL account.Ĭaution - If you cancel your AOL account but are still subscribed to AOL services, the payment method on file will continue to be charged. Interested in changing your plan? Before you decide, make sure you consider your options. ![]()
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